Shipping, Return, Refund Policy and International Shipping
All orders are processed Monday through Friday 9AM-5PM EST. Orders are shipped via UPS to receive the BEST shipping prices for our customers. Once you receive tracking information via e-mail, please note that it can take 24-48 hours for the tracking information to update. If for any reason you have an issue with tracking your package, please give us a call and leave a message with your name, order number and order date and we will assist in tracking your package. It is our goal at 540 Performance LLC to make sure that our customers receive the best and easiest shipping experience straight to your door.
At 540 Performance LLC, we offer a 30 day return for all merchandise. Refunds are provided in the form of money back, credit or exchange of product at 540 Performance In-Stock items. Returns and Refunds will exclude original shipping costs. Refunds for items returned within 30 days of the purchase date will be credited in the full amount excluding shipping charges. Items cannot be returned for a refund empty. Otherwise, a store credit or exchange will take place depending upon situation. To return an item to 540 Performance LLC in the condition you received the item (unopened), please contact our office to generate a return shipping label and instructions on your return.
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation BEFORE placing your order. Once the order has left our facility we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
We provide tracking information for all orders so please be patient and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and policies regarding supplements and vitamins and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering as they may not be received if prohibited by your country. It is your responsibility. If customs does not return the products to us we cannot issue any type of refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
540 Performance is not responsible for any additional charges that may apply after a purchase is completed on our website.